Refund Policy

We want you to be happy with what you buy from Listen Up Trainer. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

All orders on Listen Up Trainer are processed by our reseller, Paddle, which acts as the Merchant of Record. To request a refund:

1. Visit paddle.net and look up your order using the email you used at checkout.
2. Open the order and follow the refund request flow, or reply to the receipt Paddle sent you.
3. Or email us at support@decisionleadership.app with your order details and we'll arrange the refund with Paddle.

Refunds are returned to the original payment method. It can take several business days for the refund to appear on your statement, depending on your bank or card provider.

Subscriptions renew automatically at the end of each billing period. You can cancel a subscription at any time from your account's billing portal or via paddle.net. If you cancel, you keep access until the end of the current paid period, and you won't be charged again.

Refunds on renewed subscription payments follow the 30-day window from the renewal date.

Please contact us or Paddle before filing a chargeback. In most cases we can resolve the issue and issue a refund faster than a bank dispute, and it avoids fees on both sides.

Questions about refunds: support@decisionleadership.app. General buyer terms are set out in Paddle's Refund Policy.